Rules

 

Shopping Cart Rules
 

Shopping on Shopcegtv.com: We use the most common logic found online today. Simply click the button associated with any item you want to purchase, which will then place it into your Shopping Cart. Anything that you place in your cart can be easily changed, removed, or transferred to your Wish List merely by checking the appropriate box and clicking the “Update” button.

Pricing
 

We do our best to keep information as up-to-date as possible, but sometimes, because errors do occur, we reserve the right to refuse orders placed with erroneous pricing.

Presale Orders
 

A presale item will be released on a specific date at the specific presale price to those who preorder before the release date. You may order as many of the item as you wish at the presale order price. By ordering presale, you are guaranteed the presale price and free shipping, and this item will be shipped first when the DVD is ready. If you opt to cancel your presale order before the release date, your credit card will be credited accordingly, provided you email shopcegtv.com before the release date with your order number, name, address, and a valid email address. If you have questions in this regard, email shopcegtv.com at orders@shopcegtv.com

 

If you preorder, prepaid an “Upcoming” item, we will ship the item once the home entertainment company has released it. Be aware that the release dates for titles do change, sometimes frequently. Prepaid orders are secured to get the item at the presale price. Prepaid orders are shipped first.  You can preorder an item without; however, be aware that the price is subject to change.  ALL orders must be paid—no COD orders are acceptable!

We do our best to provide you with the most comprehensive and accurate information, but there are times when that information is simply unknown. We will maintain all preorders as active, and ship the item as soon as it has been released.

 

Payment Methods

Shopcegtv.com accepts VISA, MasterCard, American Express, and Discover from PayPal. If you are purchasing with a credit card for the first time, it is our policy to contact the issuing bank to verify the billing information on the account, so be sure the information you submit is correct and accurate. Depending upon your bank’s accessibility, this security check occasionally causes a delay; however, it is necessary so as to minimize fraud and protect our customers. You will be contacted if there are any problems. Until an account has been established with Shopcegtv.com, we will only ship to the verifiable billing or work address.

Checking Out

When you have finished shopping and want to checkout, you must click on your Shopping Cart to view and confirm its contents before beginning the checkout process. You will be given the ability to move items between your Shopping Cart and your Wish List. If the cart is correct, click the button where indicated to proceed to the next step. At the end, you will be provided with a reference number and the ability to print a copy of your order for future reference. Orders placed after 1:30 PM Pacific Coast Time (PCT) will be processed the following business day. Non-USPS orders placed over the weekend will be processed for shipment on Monday; all services are guaranteed from the time shipment is made. Reminder: COD orders are not permitted.

Faxing In An Order

Sorry, all orders must be processed through the Shopcegtv.com website.  If you have any questions, please email orders@shopcegtv.com, and a staff member will    respond as quickly as possible.

 

What Is A Wish List?

Shopcegtv.com offers a service called the “Wish List,” which is an area where you can maintain a list of items you want to purchase at a future date. You can see items currently in your Wish List in your Shopping Cart. Items can be moved between you Shopping Cart and your Wish List at your leisure. Consider it a convenient way to keep track of all the things you wish to add to your collection.

Backorders


See information above. Shopcegtv.com provides online stock status for all items we sell. This status represents our inventory level at the time you placed your order. From time to time, an item may be out-of-stock. When that occurs, the item is deemed to be on backorder. Our goal is to maintain significant inventory levels so that backorders do not occur; however, due to circumstances beyond our control, backorders may occur from time to time.

Canceling/Changing an Order

Once placed, your order cannot be changed or cancelled online. In order to make any changes to an existing order, please contact Customer Service via email at orders@shopcegtv.com or by telephone (toll free) at 1-714-494-3894.  As orders are continuously being sent to the warehouse, we are unable to guarantee cancellation at the time of your request. Shipping charges will not be refunded on returned orders.

 

Chargebacks By Credit Card

Note: Making a chargeback on non-returned items, keeping a product, and/or failing to communicate in this regard with Shopcegtv.com is fraud. Making a copy of a DVD and/or a CD product and then returning that item (e.g., stating that you did not like it), is also an act of fraud. Therefore, be aware that all sales on DVDs, CDs, and records are final; no refunds will be made; and, in fact, you could possibly be subject to chargeback penalties of $25.00 [per chargeback]. 

 

Defective/Damaged Item Return Policy

In the event that an item purchased from Shopcegtv.com is defective, damaged, and/or unusable, it will be replaced for the same like item, which means the same DVD title will be replaced by the same [DVD] title. Further, we will exchange the item under the manufacturer’s warranty for a copy of the same title, provided the title is still currently available in our regular inventory. If the title is no longer available, or has been reissued by another studio, or is no longer covered by the manufacturer’s warranty, said warranty is null and void. Damaged/Defective items must be replaced and/or exchanged through the Shopcegtv.com website under “returns” and/or by email at orders@shopcegtv.com within thirty (30) days. If you have further questions in this regard, please contact us at 1-714-494-3894.

IMPORTANT NOTE: Unfortunately, albeit very rare, there are occasions when certain DVD players are not able to play [certain] DVDs. Shopvegtv.com cannot be held responsible for discs that cannot be played on certain systems. However, Shopcegtv.com will exchange the incompatible title with another title, provided the warranty conditions are met. Items not accepted under the terms of this warranty will be returned, freight collect, to the sender.

Returned titles must be in their original factory packaging. Be sure to enclose the following information with each returned title:

When returning items to us, use a sturdy carton that will prevent damage to the disc. Do not use a Jiffy Bag, brown paper bag, or other soft containers. It is strongly recommended that discs be returned via U.S. Postal Service Priority Mail, which currently charges between $3 to no more than $10 for such services. Do not use a third party shipping or packaging service for purposes of saving money. Parcel Post packages will require insurance, which is purchased separately.

Send all returns to:   Shopcegtv.com

Attn.: Returns Department

3941 South Bristol Street, Suite D158

                                Santa Ana, CA  92704

 

If you have any other questions, please contact our Customer Service Department.

Non-defective Return Policies

Within thirty (30) days of purchase, only sealed, unopened titles will be accepted for credit, exchange, or refund. Discs must be in “like new” condition in order for us to issue credit. Any disc not meeting these requirements will be returned to you, and no credit will be issued. Credit will not be issued for shipping charges, and you will be charged a shipping charge for exchanges. A copy of your original purchase receipt is required. You can expect a refund in the same form of payment originally used for purchase within thirty (30) days from receipt of your returned product. The refund amount will be applied to your Online Gift Certificate, if one was initially used. This policy is not intended to confer, and does not confer, any rights or remedies.

Returned titles must be in their original factory packaging. Enclose the following information with each returned title:

Send all returns to:   Shopcegtv.com

Attn.: Returns Department

3941 South Bristol Street, Suite D158

                                Santa Ana, CA  92704

 

Normal Shipping Time Within the U.S.

Orders sent by our standard method—U.S. Postal Service (1st Class and/or Priority Mail)—normally take 2-5 business days from the day they are shipped.

Next Day and UPS 2-Day orders placed by 10:30 AM will ship the same business day. Orders placed after 10:30 AM will ship the next business day.

Media Mail orders normally take 4-15 business days (1-3 weeks) for delivery.

P.O. Boxes Within the U.S.


Only the U.S. Postal Service can make deliveries to Post Office Boxes. On the other hand, UPS, Federal Express, and DHL cannot make deliveries to Post Office Boxes.

APO/FPO and U.S. Territories
 

Delivery to these locations is only made via the U.S. Postal Service. Methods available for these locations are Media Mail and First Class/Priority Mail.
 

Lost or Damaged Shipments

If you have further questions concerning lost or damaged orders, please contact our Customer Service Department.

 

International Destinations


Shipments made to destinations outside the U.S. will only ship to the billing address of the customer—no exceptions.

We ship via “USPS Destination Post Office,” which means that the USPS picks up from our warehouse and distributes packages throughout the world to the Post Office in your country, for delivery to you. Please be aware that due to shipping restrictions or lack of delivery services to certain countries, United Parcel Service Worldwide Express, www.ups.com, may be used (and applicable fees or charges may apply).

We use UPS for expedited international orders. UPS needs a physical address for expedited delivery.

Any Customs, taxes, import duties, or other applicable charges are your responsibility and are collected once the package reaches your country. We have no jurisdiction over these expenses and cannot determine what they may be. Customs policies vary widely from country to country; please contact your local Customs office for further information.

Customs, Duties, and Confiscated International Shipments


We are not able to lower the value of a shipment for Customs’ purposes. We are not responsible for Customs’ fees. If your Customs and/or local government confiscate your order, Shopcegtv.com will in no way be held responsible. You are, however, responsible for the costs of the discs, shipping, and any return shipping charges that are incurred.

Email

The following email addresses have been organized by the topics you may need to address, or you may call a Customer Service Representative toll free at 1-714-494-3894, Monday through Friday, between 10:00 AM and 5:00 PM, PCT.

Telephone

To reach Customer Service via telephone, call 1-714-494-3894, which is toll free.
Our hours are Monday through Friday, 10:00 AM to 5:00 PM, PCT.

FAX

1-714-975-6869

Mailing Address

Shopcegtv.com
3941 South Bristol Street, Suite D158
Santa Ana, CA 92704

Privacy Statement

 

Shopcegtv.com is committed to bringing you information tailored to your individual needs, but we also recognize the importance of protecting the privacy of personally identifiable information collected about you, our customers, and/or prospective customers. In adopting this customer privacy policy, our intent is to balance our legitimate business interests in collecting and using information against your reasonable expectations of privacy. Shopcegtv.com does not collect personal identifying information about individuals, except when specifically and knowingly provided by such individuals.

For each visitor to
Shopcegtv.com, Web servers automatically collect information about the pages that are visited and the domain name (e.g., earthlink.net) of visitors. This information is used for internal review to tailor information to individual visitors, and for traffic audits.

Shopcegtv.com may place a “cookie” on the browser of a user’s computer. The cookie itself does not contain any personal identifying information. A cookie can be used to determine when your computer has contacted a website: We use the information for editorial purposes—as well as for other purposes such as delivery of customized content—so we can customize the delivery of information without compromising privacy.

If we run contests on the site, you may be required to provide information (e.g., your zip code, telephone number, and/or address in order to participate). The exact rules may vary in each case, but the specific rules for any contest will state how that information may be used. We may also use personal identifiable information for marketing and promotional purposes. We (or our third party list managers) may, on our behalf or that of other companies, send you emails about Shopcegtv.com’s products, promotions, or services. A user’s personal identifiable information, however, will not be transferred to a party outside ShopCEGTV.com unless stated at the time of collection, or unless you provide prior consent for the exchange of such information. If you do not wish to receive any email or have us share such information with another party, you may “opt out” at any time by (1) clicking the link requesting us not to email you or to share such information, (2) emailing us at info@Shopcegtv.com, (3) contacting us by mail at Shopcegtv.com, 3941 South Bristol Street, Suite D158, Santa Ana, CA  92704, or (4) changing your preferences in the applicable section.

Please understand that even if you opt out as stated above on your acceptance of third party company offers on our website, Shopcegtv.com will still share your contact and billing information.

We do not control the privacy policies of our business partners, advertisers, sponsors, or other sites to which we provide hyperlinks.

ShopCEGTV.com reserves the right to modify this policy as the need arises and will immediately post any revisions to this policy on the ShopCEGTV.com website. This policy is not intended to confer, and does not confer, any rights or remedies.

“Cookies

“Cookies” must be enabled in order to shop at Shopcegtv.com. We require that you “login” before adding items to your Shopping Cart and Wish List.

Logging in will:

Site Navigation

We recommend that you bookmark the homepage. For best results, we recommend using Microsoft Internet Explorer versions 5.0 or better, at 800 x 600 resolutions. If you are having difficulty reading the site, you are probably using an older Web browser. We strongly suggest you upgrade your browser to take full advantage of the advanced features offered by our website.

 

16x9 or Enhanced for 16x9 Televisions


With the arrival of HDTV (High Definition Television), DVD became the most compatible format by offering films that are “enhanced for 16x9 televisions” (or “anamorphically enhanced”). The term HDTV currently can refer to either a digital or analog television set whose aspect ratio is 16:9. The extra resolution provided by this kind of transfer can improve an image up to one-third (1/3), in some cases, but DVDs that are 16x9-enhanced can also be played on regular television sets through a process called “down converting.” Essentially, this process adapts the anamorphic image to a standard 4:3 television set, though the picture quality will remain excellent. If you buy a DVD player and find that the image of a movie is “squeezed”—that is, all of the actors look unnaturally skinny and distorted—your player is probably set for 16x9 playback for a standard television set. With the player in “stop” mode, simply go into the basic setup menu and set your video option for “standard” or “4:3 playback.”
 

Terminology

 

Additional Language. The DVD contains a separate audio track containing the dialogue dubbed into another language.

Analog. In contrast to “digital” information, which offers precise discrete duplication of each fragment of information (either video or audio), “analog” refers to the older and “traditional” method of streaming information for a program directly to the recording format, without compression or filtering, to ensure the cleanest fidelity.

Aspect Ratio. This term refers to the length of a movie’s horizontal image to the length of its vertical image. Thus, a film with a very wide horizontal image, more than twice the size of its vertical height, has an aspect ratio of “2.35:1.” A television set has an aspect ratio of 1.33:1, so any film presented with a longer horizontal length is in the “widescreen” format. Many European and Canadian films have an aspect ratio of 1.66:1, which means only slight black bars are necessary to present the entire film image; 1.85:1 is the most common aspect ratio found in theaters and on video, as it adapts easily to all formats. In some extreme cases, particularly movies filmed in processes called Cinemascope or Cinerama, the aspect ratio may be as wide as 2.55:1.

Audio Format. The sound recorded on a DVD may be in a number of different formats ranging from mono to Dolby Digital 5.1. The addition of more audio channels (separate streams of sound) often increases the realism and dynamic impact of a program.

Box Set. DVDs may be packaged with more than one disc in a “box set,” which contains similar titles or one lengthy title too long to include on one disc, such as a miniseries.

Cast/Crew Biographies. Background information about the actors, directors, and other crewmembers on a film is often included on a DVD to provide a more complete picture of the people involved.

Closed Caption. Most television sets are now designed to include closed captioning, an option which allows dialogue and sound effects to be printed out at the bottom of the screen so the program may also be enjoyed by hearing-impaired viewers.

Color/BW. Color is the most common visual format for programs on DVD, although some titles are in BW (Black and White, or B&W). Generally, B&W titles were made prior to 1950.

Deleted Footage. Scenes are sometimes cut out of a film before its release, either to tighten the pacing of the story or to avoid an undesired MPAA rating. Many DVDs feature unused sequences, which the makers feel are worthy of preserving; sometimes they even include “outtakes,” better known as “bloopers,” with the cast and crew making humorous mistakes on the set.

Dolby Digital. This audio encoding format can apply to any number of audio channels on a DVD, ranging from five discrete channels of sound plus an effects channel for the subwoofer (Dolby Digital 5.1), all the way to simple one-channel mono sound (Dolby Digital 1.0). A number of variations exist in between, such as standard Dolby Surround (2.0 or 3.0), which supplies the same audio signal to both of the rear speakers in a home theater setup. Dolby Digital 5.0 is the same as 5.1 in that separate signals are channeled to the rear speakers, but there is no extra channel for the subwoofer (i.e., another audio/channel speaker).

 
DTS. An audio format similar to Dolby Digital 5.1, Digital Theater Systems Digital Surround (DTS) was developed to use a lower compression level for the greatest possible fidelity to the separate audio channels of a DVD. A decoder is required either externally or in the player. Some DVDs include both DTS and Dolby Digital 5.1 tracks, allowing the consumers to choose for themselves. Discs only produced in DTS will play on any regular DVD players but will not play back the DTS signal unless a decoder is present.

Dual Layer. Many DVDs may contain over four hours of information on a single side, thanks to a process called “dual layer” (or “RSDL”), which places a semitransparent extra layer over the same side of a disc. When the player acknowledges the shift from one layer to the next, the layer change may cause a momentary pause in the playback of the film, ranging from an instant to several seconds. A DVD with dual layers on both sides of the disc is referred to as a “DVD-18.”

DVD. Alternately referred to as “Digital Video Disc” or “Digital Versatile Disc,” this video format records information on a disc the size of a compact disc. This format utilizes digital video and audio compression to store as much as 140 minutes of information on each side of a standard DVD, or twice the amount on a dual-layered DVD. This format allows for a number of special features, such as multiple audio tracks and interactive video options.

DVD-ROM Content. A DVD may contain material accessible only through a DVD-ROM drive on a computer. These extra features may include written material (such as a screenplay), Web links, or additional amounts of video information.

English Dubbed. A film originally recorded in another language may be dubbed into English (i.e., English-speaking actors perform the lines of the film in place of the original dialogue). Sometimes a film may be shot in English but without sound (a common practice in countries like Italy), then dubbed later in a studio.

Filmography. A reference list of the films by a particular actor or director.

Full Frame. A film presented with all visual information available but not requiring letterboxing is “full frame.” This can either refer to films made prior to the ‘50s, which were filmed in a regular square shape and therefore adapt perfectly to the TV format, or to films that are shot with an extra “safety area” at the top and bottom of the image. The latter kind of full frame presentation, also referred to as “open matte,” will contain extra but unimportant picture information compared to a letterboxed-version of the same title, which is usually a more accurate portrayal of the filmmaker’s intentions.

Full Screen. The movie image fills up the entire television screen. This film could have been modified (usually cropped) to fill the screen. We list a film as full screen when we are not sure about its original filmed aspect ratio, but know that the video is presented as 1.33:1.

Genre Listing. Motion pictures and other programs each fall under different categories or “genres.” Some films may be classified under two or more genres, such as an “action/adventure” and a “comedy.”

IMAX. This high-quality theatrical format, using a large, panoramic screen, must be played in a special type of movie theater. For home video, IMAX appears as a full- frame presentation with a dense amount of visual detail; this format particularly lends itself to visually driven spectacles, such as scientific or educational films.

Letterboxed. See definition for Widescreen.
 

Making of.” A behind-the-scenes film or production journal provides a look at the circumstances going on behind the camera during the production of a program.

Mono. The program audio is contained within one central channel.

MPAA Ratings. The Motion Picture Association of America (MPAA) often assigns a rating to designate the appropriate age group for a film. The ratings are as follows: “G” - suitable for all audiences; “PG” - parental guidance suggested; “PG-13” - may be inappropriate for viewers under 13; “R” - not recommended for viewers under 17 without an adult or guardian present; and “NC-17” - not suitable for viewers under 17. A film designated as “not rated” has not been submitted to the MPAA for a rating. A film referred to as “unrated” usually contains material that was not present in a previous MPAA-approved edition or contains material that is stronger than an “R” rating, and may not be suitable for younger viewers.

Multi-angle. Some DVDs feature the option to change “angles” during playback of a program. These multiple angles may be different versions of the same scene, behind-the-scenes footage, or a number of other variations.

Multi-audio/Commentary. A “commentary” or “multi-audio” track is an audio option that allows the viewer to hear relevant participants in a film (or critics, in some cases) share their thoughts and observations on a program. This alternate audio may include other features as well, such as radio programs or audio books.

Music Video. This program contains “music videos,” visual programs designed to accompany a song or other musical composition. These videos often include the performer and may or may not contain a plotline.

Outtakes. This title contains scenes, such as bloopers, which may not have been included in the original release of the movie.

Pan & Scan. When a widescreen film is presented on TV, one option is to fill the frame from top to bottom with the image and then “pan” back and forth across to reveal any necessary information not visible within the square dimensions of the TV set.


Parental Lock. The DVD contains an option to prevent children from viewing certain scenes on a disc. The owner can select the age level they wish to block, ensuring that only audiences of a certain age, and with access to the code, can view the entire film.

PCM. An uncompressed digital soundtrack offers the capacity for either standard left and right stereo playback or a mono soundtrack.

Production Notes. This feature on a DVD provides a series of screens containing text, which details the history of a particular program. Often, these notes are supplemented with details about the cast and crew, as well as anecdotes concerning events during production.

Production Stills. Photographs taken during the making of a motion picture or other program. Often, these stills highlight the interaction between the stars and directors, or the creation of sets or costumes.

Region Code. The different areas of the globe have been divided into eight (8) separate regions to accommodate the varying release patterns of movies by the major studios. Therefore, each DVD player is compatible with a certain region: Region 1 for the United States and Canada, for example, and Region 2 for Japan and Europe. A DVD designated as “Not Regionally Coded” or “All Region” can be played on any player, regardless of its nationality.

SDH (Subtitled for the Deaf and Hard-of-Hearing). Similar to “closed captioning,” but SDH does not require a compatible television set to display the text of dialogue and sound effects within a film. The “subtitle” option on the DVD remote activates English subtitles, which correspond to the film.

Stereo. The program audio is contained in two channels, one for the left and one for the right.

Studio. The company releasing the film may be either a large recognizable Hollywood studio or a smaller independent entity; often, a film may pass from one studio to another for various reasons (contractual, financial, etc.), resulting in different studios releasing their own versions of a particular movie.

Subtitles. Text of the dialogue in a program appears at the bottom of the screen when the “subtitle” option is activated on the remote control. Usually, these subtitles are translations into languages other than the one in which the program was originally recorded (e.g., English subtitles for a French language film or vice versa).

Surround. The program audio is contained in four (4) channels: a center channel for primary dialogue and effects, left and right front channels for music and additional effects, and a monophonic sound channel sent to two rear speakers for dimensional sound effects. Surround playback requires a decoder in your audio receiver equipped at the minimum for surround output, often referred to as “Dolby Pro-Logic.”

THX Certified. THX, a company and process developed by George Lucas, originally began as a certification system for movie theaters to ensure the finest and most accurate audio quality. However, it now also refers to a video transfer system by which THX maximizes the optimum visual and audio quality from the available materials and then offers its approval on the final product.
 

Tinted. Rather than the traditional B&W, many silent films were originally exhibited with color tinting added to the prints. Scenes were often colored to denote a certain mood (yellow for daylight scenes, blue for night, etc.). Many DVDs of silent films now preserve the original tinting specifications indicated by the film’s creators.

Trailer. A preview containing scenes from an upcoming film is referred to as a “trailer” (currently they are shown before a feature in theaters but used to “trail” after them back in the ‘40s). An “original theatrical trailer” is the one originally shown to promote the film; a “rerelease trailer” is one shown during a film’s return engagement in theaters; and a “video trailer” has been designed to promote the film’s release on home video. Some DVDs also include “TV spots,” brief coming attractions designed to be shown as television commercials.

Widescreen. Since the 1950s, motion pictures shown in movie theaters usually feature an image whose width is greater than its height (a rectangle shape). Movies filmed in Panavision or Cinemascope are much wider, and this process is often referred to as “anamorphic” (due to the type of lens or “scope” used). To be viewed on television, movies must be formatted in one of two ways: (1) “Pan and scan,” in which the picture information is chopped off the sides to fit the square shape of a TV and the movie “scans” back and forth when necessary to catch important information, or (2) “Letterboxing,” which preserves the original “widescreen” appearance of the film by placing black bars at the top and bottom of the screen. Therefore, when these black bars are present, you are seeing more of the film’s image, not less. (See definition of Aspect Ratio for different types of letterboxing.)

 

 

 

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848 North Rainbow Blvd, #324
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Phone: 702-421-5759
Fax: 702-421-5379
E-mail: order@shopcegtv.com



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